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Fear-free veterinary care
Anxious at the vet?
We are built for
pets like yours.
Fear-free veterinary care is not a box-ticking exercise at TWC — it is how we work with every patient, every day. We go at your pet's pace, use positive associations throughout, and never rush. Many of our most loyal clients came to us because their pet struggled at their previous vets. It does not have to be that way.
How we work
Fear-free principles — in practice
These are not occasional accommodations — they are part of how every appointment at TWC works.
Hello visits
Come in just to say hello.
One of the most effective things you can do for a nervous pet is bring them in when nothing clinical needs to happen. A treat, a friendly face, a sniff around — and then home. It changes the association entirely.
No appointment needed — just pop in
You are always welcome to bring your pet in during opening hours simply to say hello. No appointment, no charge, no clinical procedure. The team will be delighted to meet them, give them a treat, and let them explore at their own pace.
It is one of the most valuable things you can do for a pet that has previously found vet visits stressful.
Dogs, cats and small furries always welcome
What our clients say
From owners of nervous pets
He would shake and panic at our last vets. Now he's excited to come in and see everyone — which has never happened at any vet before. Seeing a familiar face each time is fantastic.
My young dog was very frightened due to past experience. The staff have been accepting of this and with flexible approaches to build up his trust, he is happy to call in just to say hello.
Our experience has been very positive here. The whole team have gone out of their way to help our dog feel comfortable when he visits. He is a very nervous boy and was very scared at our previous vet but he manages really well here all thanks to the wonderful VWC staff. The care is very personal, I feel listened to, I don't feel rushed and they really have our dogs best interests at heart.
Ready to give it a try?
We are here for you both.
Tell us about your pet's anxiety when you book and we will plan accordingly. Or simply pop in to say hello — no appointment needed.