Is this a life-threatening emergency?
If your pet is collapsed, struggling to breathe, bleeding heavily, seizing, or unable to urinate — do not use this tool. Call immediately.
Clinical triage tool
Is my pet
okay?
Not sure whether your pet needs to be seen today, urgently, or whether it can wait? Our clinical triage tool guides you through your pet's symptoms and gives you a clear recommendation — with time-aware advice based on our current opening hours.
This tool guides, it does not diagnose
The assessment provides urgency guidance only and does not replace a veterinary examination. If you are ever unsure, call us — 0131 516 2499.
Possible outcomes
Immediate emergency
Call now or go directly to emergency care
Urgent care needed
Appointment required today
Prompt care advised
Seen within 24 hours
Routine appointment
Book within 2–3 days
The tool checks our current opening hours and adjusts its advice accordingly — including out-of-hours guidance.
How it works
A few questions.
A clear answer.
1
Your pet type
Tell us whether you have a dog or cat — questions and options are tailored to each species.
2–3
Symptoms & severity
Select the primary concern and describe its severity. Emergency symptoms are clearly flagged.
4–7
Behaviour & condition
Duration, behaviour, mobility, appetite — a picture of how your pet is right now.
8
Pain assessment
Signs of pain or distress, using species-specific indicators recognised by veterinary professionals.
Clinical assessment
Start your
pet's assessment
Take your time with each question. The assessment adapts based on your answers. You can go back and change a response at any point.
⚠️ EMERGENCY SITUATIONS: If your pet is collapsed, struggling to breathe, bleeding heavily, unable to pass urine, having seizures, or showing signs of severe distress, please call us immediately on 0131 516 2499 or attend your nearest emergency veterinary service.
Clinical Pre-Assessment
This tool helps us understand your pet's condition before your visit. Your responses will be added to the clinical record to assist our veterinary team in providing appropriate care.
Important: This assessment provides guidance only and does not replace professional veterinary examination or diagnosis.
RCVS Guidelines Compliant • Triage & Clinical Signposting • The Veterinary Wellness Centre, Edinburgh
Clinical summary copied to clipboard
Clinical summary copied to clipboard
After the assessment
What happens next
Once you have your result, here is what to do — depending on the urgency level recommended.
Opening hours
When we are here
The triage tool knows what time it is
The assessment checks the current day and time and adjusts its advice automatically. If it is a Sunday evening and your pet needs urgent care, it will tell you to contact our out-of-hours provider — not to call us in the morning.