🚨 Emergency or out of hours? 0131 516 2499 | Calls auto-forward to ICR Loanhead out of hours | ⚠️ Pet eaten something? Poison guide

Secure file upload

Send us a video,
photo or clinical record.

Sometimes showing us is worth a thousand words. Upload files of any size — videos, photos, imaging, clinical notes — and we will receive them securely. No account needed. No size limit.

Encrypted upload
Sent over a secure, encrypted connection.
Stored securely
Held in protected, access-controlled storage.
Auto-deleted after 30 days
Your files are removed automatically.
Confirmation sent to you
You receive an email receipt straight away.
Any file format accepted
Video, photo, PDF, DICOM imaging and more.

Upload your files

Drop your files here

Videos, photos, PDFs, imaging files — anything that helps us understand what you are seeing. If you are a vet sending clinical records, use the referral form instead.

Drag and drop your files here

Or click to browse your device

Videos · Photos · PDFs · DICOM · Any format · No size limit

When does it help?

A picture is worth a thousand words

Pets often behave differently in the consulting room. What we see at home is frequently more useful than a description of it.

Mobility & pain
A short video of your pet moving at home tells us more than an examination alone. We can see the limp, the hesitation, the compensatory movement — before you arrive.
A limp that comes and goes Hesitation before jumping or climbing stairs Difficulty getting up from lying Changes in gait or posture
Behaviour & anxiety
Anxious pets often behave very differently in the practice. A video of your pet in their normal environment helps us understand what is really happening.
Anxious or reactive behaviour at home How your pet behaves around other animals Restlessness, pacing or vocalising Unusual responses to triggers
Clinical records & imaging
Sending previous clinical notes, imaging and lab results before an appointment means we can prepare properly — especially for complex or ongoing conditions.
Previous clinical notes X-rays or ultrasound images Blood results or lab reports Discharge summaries from other practices

What happens next

After you send

Your files go directly to the team. Here is what to expect.

1
Files received instantly
Your files are uploaded directly and securely. You will receive a confirmation to your email address. The team are notified immediately.
2
Reviewed ahead of your appointment
The relevant vet or nurse will review your files before your appointment. This means we arrive better prepared — less time gathering information, more time focusing on your pet.
3
Securely deleted after 30 days
Files are automatically and permanently deleted 30 days after upload. We never share your files with third parties. If you need to send something urgently or speak to someone directly, call us on 0131 516 2499.

Need to speak to
someone now?

If your pet needs urgent attention, call us directly. Calls auto-forward to ICR Loanhead out of hours.

Call 0131 516 2499 Email us Contact & locations
Not sure if your pet needs to be seen? Use our clinical triage tool for guidance on urgency — with time-aware, out-of-hours advice. Is my pet okay? Could my pet be in pain? Animals hide pain remarkably well. Our quick at-home check walks you through the subtle signs in dogs and cats. Try the pain check Think your pet ate something? The common household and garden dangers, the signs to watch for, and how to act fast. Poison & toxins guide A picture is worth a thousand words A short video of your pet at home — how they move, how they hesitate — tells us more than a description. Send it securely before your visit. Send a video or photo